FAQ's

Welcome to Candy Craze! Here are some frequently asked questions to assist you in understanding more about our sweet shop and the services we provide:
If you have other questions, please just send it to candycrazesweetshop@gmail.com.

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

About Us

We are based in West Kent.
We proudly hold a 5* Food Hygiene rating by FSA (Food Standards Agency) in association with council.
We are known for our diverse selection of Traditional Candies, Sweets, and American candies.
We offer a wide variety of traditional British sweets and American candies.
Absolutely! We accept custom-made orders for special occasions. Contact us for personalized service.
Yes, we offer gift packaging and cater to bulk orders. Reach out to us for more details.
Orders can be conveniently placed online through our website or in-store.

Product Information

Absolutely! We offer personalized hampers and gift boxes. Contact us for more details.

Yes, we have a huge variety of sugar-free and dietary-restricted options available.

No, we are retail suppliers and do not produce the sweets. However, we ensure the quality and freshness of our products.

Shelf life dates for our sweets are indicated on the actual product.

Allergic Information

While we offer products suitable for various dietary needs, please be aware that some of our products may contain nuts or other allergens. It's advisable to read the allergens listed on the product or ask our staff for allergen information.

Allergy information and ingredients for each product are available on the product page.

Payment Information

For online orders, we accept payment by card. In-store purchases can be made with cash or card.

Shipping Information

Currently, we're sorry to inform you that we do not ship overseas.

Just before placing your order, you'll be provided with a range of delivery options with accurate delivery dates.

Our shipping carriers will be provided during the ordering process.

Tracking information for your order will be provided to you once the order is dispatched.

Yes, we do provide local delivery services.

Return & Exchange Information

Yes, our online returns policy lasts for 30 days from the date of purchase. For detailed return eligibility and instructions, please refer to our Returns and Refunds Policy.

For return and exchange eligibility, please refer to our Returns and Refunds Policy.

More Information

Yes, we do offer loyalty and discount programs. Join our loyalty program for exclusive benefits.

Absolutely! Browse our extensive variety of sweets online and choose your favourites.

Unable to find satisfactory answers ? Contact Support